FAQ

Q: What are the key ingredients in your products?
A: Each of our products is made with carefully selected natural ingredients to provide the best care for your skin. Our activated charcoal has been certified as medical-grade powder and is SLS and ISO certified.. For example, our Peel-Off Mask contains activated charcoal and aloe vera, perfect for removing blackheads and whiteheads. The Detox Face Mask includes activated charcoal, ashwagandha, and bentonite clay to deeply cleanse and detoxify your skin. Our Golden Smoothie Mask features kasturi, licorice, kaolin clay, and orange peel powder to brighten and smooth your skin.

Q: Are your products suitable for sensitive skin?
A: Yes, many of our products are made with natural, gentle ingredients suitable for most skin types. However, we recommend performing a patch test before using any new product, especially if you have sensitive skin.

Q: How often should I use these products?
A: For best results, we recommend using the Peel-Off Mask every 10-14 days to remove blackheads and whiteheads. Important: Avoid areas with hairs such as beards, eyebrows, sideburns and eyelashes etc…, keeping your skin fresh and clear. The Golden Smoothie Mask and Detox Face Mask can be used 1-2 times a week. Important: Avoid using all three masks in the same area on the same day. We recommend giving your skin a day break between each mask.

Q: What should I consider before applying the face mask?
A: We recommend performing a patch test before using any new product, especially if you have sensitive skin, to avoid potential irritation.

Q: How do I use the product?
A: Apply a thin layer of the Golden Smoothie Mask or Detox Face Mask to clean skin. Let it sit for 10-15 minutes (but don't let it dry fully), then gently rinse with lukewarm water to reveal brighter, more radiant skin.

Q: Where do you ship to?
A: We ship domestically within Sri Lanka and offer international shipping to select countries. You can view shipping options and rates during checkout.

Q: How long does delivery take?
A: Domestic orders typically take 3-7 business days to arrive, while international orders may take 7-14 business days, depending on the destination.

Q: Are your products free from parabens and sulfates?
A: Absolutely! All of our products are paraben-free, sulfate-free, and made without harsh chemicals to ensure your skin is treated with care.

Q: Do your products contain artificial fragrances?
A: No, we only use natural fragrances derived from our ingredients, such as orange peel powder and essential oils, to keep our products gentle on the skin.

Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, MasterCard, American Express, and Direct Payments. Your payment will be securely processed at checkout.

Q: How do I track my order?
A: Once your order has shipped, you will receive a confirmation email with tracking information. If you ordered via social media, we will send you a direct message with the order status. For further inquiries, feel free to DM us on Instagram at @cheche.ceylon or email us at cheche.ceylon@gmail.com.

Q: What is your return and refund policy?  

                     
A: Please check our detailed return and refund policy here…

Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us as soon as possible (within 1 hour). We will do our best to accommodate changes if the order has not yet been processed for shipment.

Q: What does "True to You" mean in your brand messaging?
A: At CHECHE, "True to You" means celebrating your individuality and authentic beauty. We believe in products that enhance your natural beauty, boost your confidence, and support self-care without compromising who you are.

Q: Are your products eco-friendly?
A: We are committed to sustainability! Our products are formulated with natural ingredients, and we strive to use environmentally friendly packaging wherever possible.

Q: Do you offer wholesale or bulk pricing?
A: Yes, we offer wholesale pricing for large orders. Please contact us at cheche.ceylon@gmail.com for more information.

Q: Can I find your products in stores?
A: Currently, our products are available exclusively online through our website: www.checheceylon.com.

Q: Can I leave a review of my experience with CHECHE products?
A: Yes, we love hearing from our customers! You can leave a review on our website, or share your feedback on social media by tagging @cheche.ceylon. We may even feature your review on our page!